Returns & Exchanges
We want you to love your purchase. If something isn't quite right, we're here to help.
Returns
You have 7 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
To start a return, please contact us via email, WhatsApp, or Instagram Direct Message (DM) and provide your order number or the phone number used to place your order.
Once your request is approved, we'll provide instructions on how and where to send your item.
Please note: Returns sent back without first contacting us and receiving return instructions will not be accepted.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Original shipping fees and any other applicable service charges are non-refundable.
Store Credit
If you choose store credit, you'll receive a unique code once your return has been approved and processed.
Store credit is valid for 6 months from the date of issue and can be used on any purchase at Nalani Women.
Sale Items
Items purchased during a sale or promotion are eligible for returns or exchanges within 7 days, provided they meet our standard return conditions.
Please note:
- Sale items are not eligible for cash refunds.
- Approved returns for sale items will be issued as store credit only, valid for 6 months.
- Exchanges are subject to product availability.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, please contact us immediately via email, WhatsApp, or Instagram Direct Message (DM). Kindly include your order number (or the phone number used to place your order) along with photos of the issue so we can assess it and resolve it as quickly as possible.
Questions?
If you have any questions about our Returns & Exchanges Policy, we're always happy to help. Get in touch with us via email, WhatsApp, or Instagram Direct Message (DM).